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Team Lead - Customer Service (MBA Freshers)

0 Years


Not Disclosed by Recruiter

Posted: 46 days ago

Job Description

Team Leader - Customer Service
Location: Chennai


  • Responsible to efficiently manage a team.
  • Understand people motivation and create positive environment that promotes higher productivity
  • Manages performance and behaviour of CRO's through effective meetings, coaching, and mentorship.
  • Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
  • Managing 100% compliance, process adherence and Team Targets
  • Reviews and analyses performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensures that Team have a clear understanding about the process ad product to create a delightful customer experience.
  • Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
  • Manages the schedules, monitors adherence, time-off planning, and attendance.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Required Candidate profile

  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
  • Ability to maintain composure in critical situations and communicate clearly with the stakeholders
  • Demonstrates ability to analyse data, using the data to drive decision making
  • Fosters a positive team environment and collaboration within the Site
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
  • Strong prioritization and time management skills, with a high degree of flexibility to embrace constant change in Business Environment
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile

PG - MBA/PGDM - Any Specialization

Company Profile is India's first neutral online marketplace that gives you instant customized rate quotes on loans, credit cards or any other personal finance products.Anyone can instantly search for tailor-made offers, compare, customize it as per his or her need or profile and apply for their finance products on It is designed with smart technology capabilities and over 23 of India's leading financial institutions and insurance firms have chosen to integrate themselves with the platform. For the online consumer today, banking is as easy as shopping for anything online. It is enjoyable, empowering and transparent. Just like shopping. What's more,'s services are completely free!BankBazaar services are available through the web-portal, made-for-mobile web service or the BankBazaar app available on the Android play store and iOS app store. It helps consumers compare best offers across various banks and NBFCs. Apart from the above, it gives the consumer the latest news/ trends and insights into managing your finances better. The consumers can track their application and trouble-shoot issues in the process through a host of channels like the BankBazaar app, WhatsApp, Email, Voice-support etc
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Contact Details

Recruiter Name:Franklin



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